Refund Policy

At ACOSSA ENTERPRISE, customer satisfaction is our priority. Please read our refund guidelines carefully.

1. Refund Eligibility

Refunds are applicable only in the following situations:

• You received a damaged or defective item
• You received the wrong product
• Your order was cancelled before dispatch

2. Non-Refundable Items

• Used or washed products
• Products damaged due to customer handling
• Customized or altered products
• International orders (except if product is damaged)

3. Refund Timeframe

Approved refunds are processed within **7–10 business days** back to the original payment method (via Razorpay or card issuer).

4. How to Request a Refund

Email us at: support@acossa.com with:

• Order ID
• Reason for refund
• Photos or videos of issue (if applicable)

Last Updated: 2025